FAQ's

Orders & Shipping

Q: Where do you ship?
A: We currently ship across Canada. Free standard shipping on orders over $75!

Q: How long will my order take to arrive?
A: We process orders within 1-2 business days. Standard shipping usually takes 3-7 business days, depending on your location.

Q: What are your processing times?
A: All orders are hand-packed with care and typically ship within 48 hours from our warehouse in [Your Province].

Products & Sourcing

Q: Are your products authentic?
A: Absolutely. We work directly with importers and suppliers to ensure every snack and product is the real deal. No fakes, no funny business.

Q: My item is out of stock! When will it be back?
A: Viral items can sell out fast! We restock popular items as quickly as possible. Use the "Notify Me When Available" feature on the product page to get an alert.

Q: Do you have expiration dates on your food items?
A: Yes, all food products have best-before dates. Due to the nature of imported goods, some may have shorter dates, but they are always safe to consume. Please check individual product pages for details.

Returns & Support

Q: What is your return policy?
A: Due to the nature of food items, we cannot accept returns on opened products. If your order arrives damaged or incorrect, please contact us at hi@maplechopsticks.com within 7 days of delivery with a photo.

Q: How do I contact customer service?
A: The fastest way to get help is emailing hi@maplechopsticks.com. We're a small team but we answer all emails within 24-48 hours.

Q: Can I request a specific product?
A: Maybe! We're always looking for new trends. Send your suggestions to hi@maplechopsticks.com and if it gets enough votes (especially from our teen consultant, Thirdy), we'll try to stock it!